Nicole Venter is the Stakeholder Engagement Manager — Retail at Service and Creative Skills Australia (SaCSA). With two decades of experience, Nicole has played a key role in projects aimed at improving talent attraction and retention, addressing customer aggression, and increasing awareness of the power of retail career pathways to empower young leaders and provide fulfilling roles from front line to management.

A key milestone in Nicole’s career was leading the development of Australia’s first retail-focused business degree, which includes over 1,000 hours of tailored content. Nicole is committed to advancing the retail industry, combining strategic insights with practical action to support businesses, employees and customers alike. Most recently, Nicole’s outstanding reputation and experience were recognised on a global level when she was named one of RETHINK Retail’s International “Top Retail Experts for 2025”.

Before joining SaCSA, Nicole worked at a retail specialist consultancy and IBM, collaborating with high profile companies and brands to drive business innovation, such as Sydney Foreshore Authority (The Rocks and Darling Harbour), Sydney Ferries, MYER, BBC Worldwide, CommBank, Qantas, Masterchef, Supercheap Auto among others.